Customer Care

What payment methods can I use?

Ivlii supports 3 payment methods: Paypal Standard Payment: You need to have one paypal account and log into the account to pay. Paypal Credit Card: You can pay via credit card (Visa & MasterCard) . Credit Card:You can pay via credit card (Visa & MasterCard) without a paypal account. ...

Why did my payment fail?

If your payment for an order has failed,it may be due to the following situations: CVV/CVC Code : The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below. Please note that an incorrect CVV/CVC code can cause payment failure....

How can I use my coupons? Why does my coupon not work?

At Checkout, enter the coupon code in the appropriate box then click apply. Please be sure to use CAPITAL LETTERS when entering your coupon code. Example: CG10 (Correct); cG10 (Incorrect)...

Can I redeem a coupon if I have already placed the order?

We are unable to redeem a coupon if an order has already been placed. The coupon cannot be exchanged for cash. We are not able to refund orders in the event that a coupon was not redeemed. The coupon will be valid for the next order. ...

What should I do if I have been overcharged for my order?

We are sorry if you've been charged more than what you were expecting for your order. The following scenarios may affect the prices of an order...

If I have cancelled my order, when will I get my money back?

Upon cancelling an order, it typically takes 3-10 business days to get your money back, depending on your bank. If the funds have not been released after 10 working days, please contact us and we'll look into it for you....

Can I pay the order with my local currency?

Yes. You can pay with various currencies. The available currencies are displayed clearly on the left corner of the web page...

Do you support the cooperation or affiliate program?

If you are a website owner, blogger, social media publisher, or an online forum operator, we would like to invite you to establish a long-term business relationship with us....

Will I be charged international bank fees when ordering?

You may be charged an international transaction fee by your bank if you're shopping overseas - this charge comes directly from your bank and is out of our control. We cannot guarantee whether or not you will be charged an additional fee when placing an order....

How does Ivlii protect my credit card information?

When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available). We do not save any of your account information as the payment is taken with the official PayPal method....

What happens to my refund if my card is no longer in use?

In the event that your card is no longer in use when an refund is being issued, your refund will still go back onto the card used on your order as long as the credit card account is still valid...

Can I pay with Western Union or bank transfers?

We don’t support payment methods by bank transfers or Western Union. Please pay via Paypal, Visa, or MasterCard...

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