What should I do if my order hasn't been delivered yet? Last updated 2020-04-21 19:19:43

Please find your Tracking Numbers:

 

1. ON YOUR ORDER SHIPPED NOTIFICATION EMAIL:

  • Check the email and find the Tracking Numbers directly.

 

2. ON YOUR ORDER CONFIRMATION EMAIL:

  • Click View Your Order button to go to your order list.

  • Find the Order Status and Tracking Numbers.

 

3. ON YOUR IVLII ACCOUNT:

  • Log into your account at ivlii.com.

  • Check your order list and find the Tracking Numbers.

 

Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us to confirm the shipping address.

Expedited Shipping: If you do not receive the parcel within 8-15 business days from the shipping date, please contact us to confirm the shipping address.

 

Parcel may be delayed for the following reasons:

1 Custom clearance and unexpected bad weather.

2 Local shipping agent delayed processing.

3 Incomplete or wrong address.

 

We do sincerely hope that you can kindly wait for parcels as they are on their way. If the items have not been shipped, you can contact us to exchange the item or request a refund.

 
 

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